We accept returns by permission only. Just returning
something to us does not guarantee that we'll take it back or issue a
refund. Contact us at firstname.lastname@example.org to make arrangements for the return.
* Item must be unused - unopened - shrink wrapped
* In original packaging and in perfect packing condition.
* Shipping charges are paid by you.
We will NOT refund shipping charges. Furthermore, we
are NOT reselling or restocking returned items due our strict hygienity
policies. This is part of our buyers protection to get always new,
fresh and unused products.
To be eligible for a refund, you MUST return your
item within 14 days of receiving it. Refunds are issued within 48-72H
after receiving the returned item (not the day shipped back to us).
* Note: proof of broken and or damaged shipments
must be provided by the customer in form of photo and documentation for
broken shipment from your local post office.
* Note: proof of lost shipments must be provided by
your local post office. Documentation is needed. We will recheck all
these claims from your local postoffice, postal distribution center and
your local customs until product is reshipped. It could be that the
item is still in transit, custom or was accidentally delivered by your
postal service to the wrong address.
SHIPPING ADDRESS & UNCLAIMED SHIPMENTS
If you fail to provide updated and correct shipping
address for the delivery and the product is returned to us we will not
reship to you unless re-shipping charges are paid by you. Same applies
to unclaimed items.
All shipments that have been returned because they
were unclaimed by you will be subject to a recycling fee unless
re-shipping charges are paid by you. Remember, we do get documentation
as a proof from any country if package was unclaimed.
SHIPPING & HANDLING FEES
Packing material or packaging we don't charge anything. All shipping costs are based purely on real shipping cost
by weight. We ship daily to over 30 countries (direct sales, distribution, retail
channels). The only time we charge a handling fee is if you choose pre-imported herbs in the USA as a handling option as we already paid to have shipped and stored in the USA and then need to reship to your location.
All orders & packages are processed & shipped
from our facililty in 24-48 Hours. Between Monday and Friday we deliver
between 09.00-15.00 to Thailand Post Service. Saturday only between
09.00-12.00. Your package leaves Thailand in 2-3 days after your
order. Most of the time it takes by Thailand Post Service in Airport
Distribution Center. Your local post custom formalities & transit
times are no longer under our control. Jurisdiction of the domestic
delivery is in destination Postal Service hands (USPS, Parcel
Force, Deutche Post etc.).
All packages are shipped as 1st Class Airmail package
- REGISTERED MAIL which is traced. Packages arrives to destination
in 7-16 days. If it takes more than 15 days. Please visit your local
post office and give your Registered Mail number & claim your package. In
many cases they left a notice to your front door but it was lost.
AINTEROL GLOBAL MAIL CENTERS (GMC'S)
How to track your shipment? Look for last two
letters in your tracking code ! (try online after 4-5 days)
- It was shipped via Germany
(Deutsche Post) TRACK
(Please count forward 4 days on shipped date. E.g. Shipping
date was 5th, please fill-out for 9th)
** You can also try tracking your shipment using your local post office website if they provide online tracking. Packages will only show on you local postal website AFTER it clears Customs in your country - not before **